Privacy Policy
Effective Date: 03/12/20241. Preface
Your privacy is of utmost importance to HOIANMADE. We adhere to strict confidentiality standards and only collect customer information for specific purposes outlined in this Privacy Policy. Security and responsible use of your information are paramount to us. We collect only necessary and relevant information for transactions with HOIANMADE, ensuring the utmost confidentiality.
We provide customer information only if required by law or for specific and special purposes. Anonymization is employed when you visit the HOIANMADE website, allowing you to register your identity for joining the HOIANMADE family or making purchases. For any queries, please contact us at: support@hoianmade.com
2. Collect Personal Information
HOIANMADE upholds the privacy of its customers. We do not sell, share, or trade personal information collected on the website with third parties. Customer information is solely used for order delivery and internal purposes of the HOIANMADE company.
When you register for a HOIANMADE account, we collect the following information:
- Name*
- Delivery address*
- Email address*
- Mobile phone number*
- Date of birth (optional)
We shall not be responsible for any delivery issues arising from incorrect address or email information. Please ensure accurate details to facilitate proper assistance. Your name and address may be shared with our courier service or supplier for order delivery.
Upon registering as a member on the HOIANMADE.COM website, your personal information may be used to send promotional/marketing information. You can unsubscribe from such communications at any time by using the unsubscribe function in the promotional messages.
Order details are securely stored for your convenience. While you cannot request this information for security reasons, you can check and manage your account details by logging into your account on the website.
3. Marketing Email, SMS, and Communication Reference
We send updates about products, offers, and benefits based on your preferences. Additionally, we may send automatic Email and SMS notifications regarding abandoned carts or expired cards, provided you agree to our policies and opt into the relevant options.
You can update your communication preferences at any time by clicking the unsubscribe link in the footer of our emails or in your account area.
SMS Option: By checking the “Sign me up to receive SMS updates and news (optional)” box at the Checkout step and entering your phone number, you agree to receive marketing text messages from HOIANMADE, including [promo code] and [cart reminder]. Consent is not a condition of any purchase, and you can unsubscribe at any time by replying STOP.
4. User Feedback, Comments, and Contribute to the Blog
HOIANMADE utilizes a third-party service, Customer Reviews, to manage and control product reviews. Original reviews can be viewed at https://www.cusrev.com/reviews/hoianmade.com. All product reviews and blog comments are subject to approval by HOIANMADE. Content violating terms or determined to be illegal, offensive, or threatening may be removed or not displayed.
You can contribute to our blog via support@hoianmade.com and we reserve the right to edit, delete, or alter posts violating third-party rights. Submissions should not contain libelous or illegal material, abusive or obscene content, or any computer viruses or malware affecting the service or related websites.
5. Update Personal Information
You can update your personal information at any time by logging into the link https://hoianmade.com/my-account.
6. Information Security
HOIANMADE ensures the safety of all collected information by:
Not publicly displaying personal information
Securing the database at the highest level to prevent identity theft
Completely removing information at the customer’s request
We do not share your information with any company except those directly related to the delivery of goods purchased at HOIANMADE.
7. Computer Data Collection
When you make a purchase at HOIANMADE, our company’s servers automatically store information sent by your browser, including IP address, browser type, websites visited before coming to our website, and visit details.
8. Modifications To The Service And Prices
Prices for our products are subject to change without notice. We reserve the right to modify or discontinue the service without notice. The date and time of the page update are indicated at the bottom of each page.
9. Changes to Privacy Policy
HOIANMADE reserves the right to change and amend the Privacy Policy at any time. Please stay informed about changes to HOIANMADE’s privacy policy.
If you have any questions, please contact: support@hoianmade.com